Privacy Policy

Kohler Co. ("Kohler," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and related services.

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name, company name, job title
• Contact Data: Email address, telephone number, postal address
• Technical Data: IP address, browser type and version, time zone, operating system
• Usage Data: Pages viewed, links clicked, session duration, referring URLs
• Enquiry Data: Product interests, project details, and messages submitted via contact forms

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to product specification and sales enquiries you submit
• Providing technical support and after-sales service
• Sending relevant product updates, specification guides, and industry information (with your consent)
• Improving the functionality and content of our website
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal data where: (a) you have given consent; (b) processing is necessary for the performance of a contract; (c) we have a legitimate business interest; or (d) we are required by law to do so.

4. Disclosure to Third Parties

We do not sell your personal information. We may share your data with authorised Kohler distributors and representatives in your region to respond to your enquiry, and with trusted third-party service providers who assist in operating our website (subject to confidentiality agreements). We may also disclose information if required by law.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. Enquiry data is typically retained for 7 years for commercial record-keeping purposes.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information. To exercise these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted via our website is encrypted using TLS/SSL technology.

9. International Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.

10. Contact Our Privacy Team

For privacy-related questions, requests, or complaints, please contact:

Kohler Co. Privacy Office
444 Highland Drive
Kohler, Wisconsin 53044, USA
Email: [email protected]